About Shipping

Shipping: 

Due to global health events beyond our control, DHL, USPS, and FedEx are currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.

Dispatch Time:

We aim to have all orders shipped the same business day if placed before 2:00PM (Pacific Time/California). Orders placed Friday after 2PM PST will be shipped the next business day. 

International Shipping: 

Customers shipping to another country or region outside of the U.S. may be liable for any customs and import duties, quotas, permits, product restrictions, and additional fees. These charges are beyond our control as they are set by the local government in your country.

Duties/GST/Taxes is NON REFUNDABLE once your parcel has shipped !

About Return

All returns will be refunded on the same route through store credit. Returns will be processed within 5-7 working days after your goods are delivered to us.

Prepaid Return Labels

We do not provide prepaid return labels and you are responsible for covering shipping costs to return. US customers are able to purchase a return shipping label in the returns portal.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Additional information on our Online Return Policy?

• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
• Damaged, defective, or incorrect items must be reported within 7 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.